Shipping Policy
We offer multiple shipping methods to ensure your order arrives safely. Our main shipping options are:
[Express Delivery]
DHL , UPS , FedEx , Sagawa Express, YunExpress etc. ( 3-10 days )
[Standard delivery (varies by region)]
CNE Express ( 8-20 days ) , YunExpress , USPS ( 7-14 days )
[Economy shipping (varies by region)]
CNE Express ( 15-30 days ) , YunExpress , USPS ( 8-17 days )
[Air delivery]
8 to 20 days. Due to restrictions on air transport, we may contact you to split the delivery of some items or change the delivery method depending on the contents of your order. Please note that in such cases, we may not be able to process the item through customs.
[Sea shipping]
20 to 50 days
*The above delivery times are estimates only and do not include production time.
*Shipping costs vary depending on the weight of the product and the delivery destination. Details can be found on the cart page.
Why can't I choose Economy Shipping, Standard Shipping or Ocean Shipping?
■ Reasons why Economy Shipping and Standard Shipping are not displayed:
The shipping method in question has weight limitations, and the weight of your order may exceed the limit.
For some weight ranges, Express shipping may be cheaper than Economy / Standard shipping, in which case the system will automatically hide the Economy / Standard options.
Your country / region may not be included in the service area of the shipping company we use.
For one of the reasons above, it may not be displayed as a shipping option.
■ Reasons why ocean shipping is not displayed:
There is a high minimum weight for ocean shipping. If your package does not meet this minimum weight or if there are no ocean shipping companies serving your country or region, the ocean shipping option will not be displayed.
About international shipping
If you wish to ship outside of China, your destination country may incur customs and import taxes. These taxes and fees must be paid by the buyer.
These charges are based on government regulations of the destination country and may be charged by the shipping company at the time of delivery or before delivery. Please contact your local postal and customs office for more information.
If your package is abandoned or refused due to unpaid duties and fees, you will not be eligible for a refund. Customs will usually hold your package for 7-14 days, so we recommend that you complete any necessary procedures before then.
[Reference Links]
Terms of Service
Vograce production and delivery time (may be delayed due to public holidays)