Privacy Policy
VOGRACE is committed to respecting and protecting the data of its customers and website visitors when collecting it. Please read the following privacy policy regarding the data collected when browsing or purchasing from the website (www.vograce.jp). We will only use your data in accordance with this policy and applicable data protection laws.
Information collection:
We collect information for several specific purposes.
- To process your inquiries, manage your orders and enable us to provide you with the best possible service
- To complete your order, process your payment ( using a secure third-party payment system provided by Shopify Inc.), and ship to your address
- To process returns and refunds (subject to our refund policy)
- To keep you up to date on promotions and events that may be of interest to you
The responsible parties for collecting the data are the business owners and authorized staff of Zhejiang Baigedi Technology Co., Ltd., the trading company and owner of the VOGRACE brand. The staff responsible for collecting data are located in the Customer Service, Accounts, Compliance and Marketing departments.
We will not share your information with third parties, and we will not email you unless you consent to this. We hate spam, so we will not send random marketing emails to any personal email address.
Collection of personal information
When you sign up for updates, we collect the following personal information:
name
telephone number
email address
address
The following personal data is collected and processed when you browse, create an account or make a purchase:
name
address
email address
telephone number
Payment Details
Internet Protocol ( IP) Address
browser
Time Zone
Operating system and platform (e.g. Apple iOS, Android, Windows, etc.)
When we process your order, we need a few details to help us get the service to the right place and get in touch with you via phone, email, or maybe even social media.
Your order details will be stored on a secure encrypted server for a maximum of 7 years and then securely deleted. Your contact information will be stored for as long as you are registered with VOGRACE's services.
We do not collect any sensitive information other than that necessary to administer your order and maintain our relationship.
Data Rights
If you would like to be provided with a copy of the data held by VOGRACE, we will provide it free of charge for reasonable requests. If your requests are excessive or repetitive, we may charge a fee to cover administrative costs. If you would like to review the information we hold about you, please send a request to service@vograce.jp.
If you would like this data to be deleted, you have the right to make that request and we will comply with all such communications.
If you are dissatisfied with the way your personal information is handled and would like to lodge a complaint, please send a message stating your reasons to service@vograce.jp.
What is a personal data breach?
Unauthorized access by third parties
Any error, omission or accident by the Data Controller or Processor
If personal data is sent to the wrong recipient
Loss or theft of a device containing personal data
If your personal data is intentionally changed without your permission
Loss of access to personal data
How to respond if a personal data breach occurs
We take the security of our customer and contact information very seriously. To protect your data, we have processes in place to detect malicious attacks and assess the risks posed by such breaches.
In the unlikely event of a breach affecting individuals or organisations connected to our business, we will notify those affected promptly and in the first instance. As all personal data is encrypted, a breach should have little impact, but we will provide affected people with appropriate advice where necessary.
As a cybersecurity best practice, keep records of all breaches and document them even if they don't require reporting.
cookie
Cookies are small text files that are stored on your computer and are used to give you the best browsing experience.
We use cookies to identify customers and tailor their experience on our website (for example, by keeping track of the contents of your shopping cart and remembering which stage you are in the ordering process).
You can disable these cookies, but our website may not function properly.
Our website does the following:
Remembers items saved in your shopping cart
Remembers the stage of your order process
Check if you are logged in or purchasing as a guest
Functional cookies
Tracks pages visited via Google Analytics
Targeting Cookies
Allows you to share your page on social media such as Facebook and Twitter.
This website does not share any personal information with third parties.
Your browser's default setting may be to automatically accept cookies, but you can disable the acceptance of cookies in your browser's "Tools" or "Preferences" menu.